Grievance Redressal

MathuraNow is committed to addressing reader concerns about our published content promptly and transparently.

Grievance Officer

Name: Himanshu Agarwal
Designation: Owner / Founder
Email: editor@mathuranow.in
Address: Mathura, Uttar Pradesh – 281004, India

How to File a Grievance

If you have a complaint about any content published on MathuraNow – including factual accuracy, a privacy concern, or any other grievance – please email the Grievance Officer at the address above with:

• Your name and contact details.
• The URL of the specific article or page.
• A clear description of your grievance.

Our Process

• Acknowledgement: every grievance is acknowledged within 24 hours of receipt.
• Decision: grievances are resolved, and the complainant informed of the outcome, within 15 days of receipt.

Escalation

If you are not satisfied with the resolution, you may write again to the Grievance Officer requesting a review, with reference to your original complaint.

Monthly Grievance Report

Updated monthly. A new row is added at the start of each month.

This page is maintained in line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.